Terms & Conditions

PLEASE READ- General Terms and Conditions

Shortly after your trip with us, please expect a request from us to share your experience with others and tell us how we did.

Cancellations

For cancellations, we require notice of 24 hours before scheduled pick up time to be refunded in full/not billed. For cancellations not made before 24 hours of scheduled pick up time, the client will be billed/charged in full.

For Hourly Limousine, Town Car, Luxury SUV and Van Charters, we require a minimum of a two (2) day cancellation notice prior to scheduled pick-up time or the client will be billed/charged in full.

Delays/Rescheduling

Point to Point Transfers: Failure of the client to advise of change in pick up time two (2) hours prior to scheduled pick up time, or late by more than 15 minutes of the scheduled pick up time the client will be billed for the pick up and in addition, by the hour at an hourly rate equal to the pick up rate, commencing 15 minutes after the scheduled pick up time. We also reserve the right to release the driver should the client not show up and be on board vehicle in 15 minutes for the ride to be deemed ‘NO SHOW’, for which the client is charged in full.

Airport Departure Transfers: Failure of the client to advise of change in pick up time two (2) hours prior to scheduled pick up time, or late by more than 15 minutes of the scheduled pick up time the client will be billed for the pick up and in addition, by the hour at an hourly rate equal to the pick up rate, commencing 15 minutes after the scheduled pick up time. We also reserve the right to release the driver should the client not show up and be on board vehicle in 15 minutes and the ride to be deemed ‘NO SHOW’

Commercial Airport Arrival Transfers: For clients arriving by commercial airlines/airport, Simon’s Transports monitors all flights and adjusts scheduling accordingly. We cannot guarantee availability of a vehicle when flights are more than 45 minutes late. In this case the availability is on a best effort basis only. The client must show up  and be on board vehicle within 45 minutes of flight arrival time or will be considered a no show, for which the client will be billed in full. Should the client be delayed in Immigration, Customs or Baggage Claim, please make contact with the office within 45 minutes of your scheduled pick up time. Should the client show up after 45 minutes, the client will be billed for the scheduled pick up and the new pick up. Should incorrect pick up/drop off information be provided by the client and results in a chauffeur being dispatched for a pick up, the client will be billed/charged.

Private Airport Arrival Transfers: For clients arriving by Private airplanes/airport, the client must be on board vehicle within 30 minutes of flight arrival time or will be considered a no show, and or wait charges will apply for which the client will be billed in full. Should the private flight be late by 30 minutes or more of the advised landing  time the client will be billed and charged for the pick up, and in addition, by the hour at the applicable vehicle’s hourly rate equal to the pick up rate, commencing 30 minutes after the advised landing time.

There is a 30 minutes complimentary Grocery Store, Liquor Store stop during all airport arrival transfers only.  Grocery and Liquor Store Stops are provided during airport arrival transfers only; any other time will be deemed as a separate transfer and applicable transfer rates will apply.  Any stop exceeding 30 minutes by 1- 29 minutes will be charged $57 or hourly vehicle rate  for times exceeding the complimentary stop by 30 minutes or more.  For passengers on board later than 8:30 pm on Mondays though Saturdays, there is no guarantee of a complimentary grocery stop as grocery stores close at 9:00 pm.  For passengers on board later than 6:30 pm on Mondays though Saturdays, there is no guarantee of a complimentary liquor store stop as liquor stores close at 7:00 pm. For passengers on board later than 1:30 pm on Sundays, there is no guarantee of a complimentary grocery stop as grocery stores close at 2:00 pm.  For passengers on board later than 2:30 pm on Sundays, there is no guarantee of a complimentary liquor store stop as liquor stores close at 3:00 pm.   There is no guarantee of a liquor store or grocery store stop on local public holidays.

Luggage. In the event the reserved vehicle cannot accommodate the size and amount of luggage of the clients, a separate luggage vehicle will be used and the client will be automatically billed/ charged $80 each way/per trip.

The client assumes full financial liability for any damage to the hired vehicle caused during the duration of the service by them or any members of their party.

Drug use and underage drinking is strictly prohibited by law. Any fines will be paid for by the customer.

Smoking is not permitted in our vehicles.  If a client has been found to have smoked in the car, there will be a charge of $150 to $300 depending on the size of the vehicle.  Clients are required to notify us in advance if any pets are part of their party. Clients are liable for any damage caused to the vehicle by their pet/s. Should special vehicle detailing be required for excessive pet hair, debris or other matter caused by the pet, the client will be billed/charged $67 to $150 depending on the amount/ nature of cleaning required.

Simon’s Transports is not responsible for articles left in our vehicles

In the event of mechanical breakdown while on charter, we will only be responsible for making up lost time at a mutually agreed date and not liable any further

In the event of mechanical breakdown while providing transfer to the airport, we will not be liable for missed flights and/or further expenses. All effort will be made to dispatch another vehicle to continue service.

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